Is your Aatrix tax forms update not completing or presenting an error?
The Aatrix automatic updates this year-end may take longer to complete, please allow time for them to finish. For 2017 year end (W2, 1099 & 1095 (ACA)) filings, Aatrix now requires 3 different Microsoft redistributables. These files will be installed during automatic updates if they are not already installed. These required Microsoft C++ Redistributable files are:
- 2012 update 5
- 2013 update 4
- 2017
If the Aatrix automatic update is unable to install these Microsoft files, you may receive an error message during the update or when opening a form. Please work with you IT professional to get the Microsoft redistributables installed.
If you have canceled the Aatrix automatic update, you will need to download the update manually and then run the update again. To download the update manually, please see Article ID 87625 in knowledgebase.
