Configuration
- Sage 300 SP2 (and upgraded to SP3 no difference)
- remote services configuration 2012 R2
- approximately 5 active users processing daily orders and cash transactions in OE
- 15 users overall access sage
Frequently (5 or 6 times a day) one user will freeze and when that happens all users working in OE AR receipt batches and some IC inquiries or bank rec will also freeze. All users remain frozen until we disconnect the original user that first got frozen and then everyone starts working again. If a users is not actively working without any screens open when the freeze happens they are able to move around successfully in AP or GL but the minute the access a AR receipts batch and most things we have tested in OE they will also freeze.
Has anyone seen this before and have ideas for resolution.
Based on my monitoring till now i strongly believe it is related to when the OE people choose to record the payment with the ship all function of an order and access a cash batch. In this environment we have 3 locations that do this and they all access a different cash batch (one for each location) which shouldn't cause a record locking issue but i belive it is related. When we load bank services and start clearing deposits we can almost always bring on the lock/freeze. The lock/freeze can happen first thing in the morning when the only people that are there are the OE sales people the rest of the accounting staff doesn't' come in till later so we know its not load related.