Huh?  The money is gone?  Is this a custom report?

The money was adjusted off and it's just a regular print of the A/R Trial Balance.  The Document Type, Document Number, Doc Date and Receipt Number still show without any balance.

"The money was adjusted off"  What exactly does that mean?  How did you do it?

If the transactions are adjustments with a zero balance, try running the report again with the adjustments excluded.

The original transactions were adjusting off various dollar amounts.  The dollar amounts were successfully adjusted off by completing the A/R Adjustment but the Document Type, Document Number, Doc Date and Receipt Number without any balance still print on the trial balance report.  It should have dropped off

I can print the report without the adjustments but I'm trying to clean up the junk.

Edit the report with Crystal, you can suppress the empty lines.

I agree.  You will have to raise the issue with Sage Support. In the meantime, One of my clients ran into this problem some time ago and excluding the adjustments worked for them. If you try it make sure to check the report totals with and without adjustments.

Interestingly enough, if you use credit / debit note transactions to clean up the AR the documents are dropped off the report.

AR adjustments are bad... always use AR credit notes.

For normal processing, I agree, credit notes are better.  But what about when you use Periodic Processing/Create Write-off Batch?  That uses adjustments.

Thanks!  Agreed...no more A/R Adjustments