Sage 300 ERP Intelligence Reporting 2014 Loading

I'm having a problem to where accpac wants to load intelligence reporting sometimes when one of our users clicks on a module as shown here:

The program remains functional even if we cancel the installation, but this loading is really driving down productivity. There was a few things we tried with the sage team, one of which is running regacc.exe as administrator, loading up a registry 'hack', and added users as power users on the local virtual machine in which none of these worked. Anything else we can try to get rid of this? I believe we used to have 2012, and it worked perfectly.

Spec: Windows 2008 R2 Terminal Server

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  • 0 in reply to illumina

    Hi,  

    It is damaged installation; you can uninstall all versions of Sage 300 ERP, rename the folder\registry related to Sage 300 ERP, and reinstall Sage 300 ERP.

    The folders\ registry to rename if they still exist:

    - Rename Sage folder to Old-Sage in C:\Program Files (x86)\Sage

    - Rename Program Directory  ( Go to help-> system information to confirm the Program directory)

    - Rename the folder ACCPAC International, Inc. from the registry to old-ACCPAC International, Inc.: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ACCPAC International, Inc.

    If you still have same issue, please call us back, Sage 300 ERP support 800-253-1372, we can run process monitor and COM spy to investigate.

    Thanks.

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