Aatrix reports - How do they calculate?

Posted By NLCFMatt over 9 years ago

We have had issues with Aatrix reports not pulling numbers correctly. I have tried to contact both Aatrix support and Sage support to see if I can find out how the numbers are calculated. Aatrix refers back to Sage saying they pull the numbers from a report Sage runs in the background. Sage support gives no help. They ask for a backup of the date and then never give me a straight answer.

Has anyone been able to determine how Aatrix gets there numbers or have a document that lays it out?

0 LloydSmith over 9 years ago

This is a question best answered by Jay Converse as he has had a tremendous amount of experience in dealing with this same issue!
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0 Jay Converse Acumen over 9 years ago in reply to LloydSmith

LOL. All I know is that they calculate very, very, very slowly, and don't appear to go against UPYTDS. But I've never known them to be incorrect.
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0 AHARRIS over 9 years ago

I have the same issue. It will not hold the correct numbers in the form. I'm not sure if this is a Sage question or not...have you found a solution yet?
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0 NLCFMatt over 9 years ago in reply to AHARRIS

I have not. I have called both Aatrix support and Sage. Aatrix pushes it back to Sage, saying Sage runs a report in the background (the AUF files in the TaxFiling folder I believe) that fills out there forms. I have spent lots of hours on the phone with Sage support while they fumble around trying to figure out if the number is correct. They then escalate it and I never get a concrete answer as to where the numbers are pulling from.
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Aatrix reports - How do they calculate?

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