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NLCFMatt

Aatrix reports - How do they calculate?

Posted By

We have had issues with Aatrix reports not pulling numbers correctly. I have tried to contact both Aatrix support and Sage support to see if I can find out how the numbers are calculated. Aatrix refers back to Sage saying they pull the numbers from a report Sage runs in the background. Sage support gives no help. They ask for a backup of the date and then never give me a straight answer. 

Has anyone been able to determine how Aatrix gets there numbers or have a document that lays it out?

Parents
  • 0

    I have the same issue.  It will not hold the correct numbers in the form.  I'm not sure if this is a Sage question or not...have you found a solution yet?

  • 0 in reply to AHARRIS

    I have not. I have called both Aatrix support and Sage. Aatrix pushes it back to Sage, saying Sage runs a report in the background (the AUF files in the TaxFiling folder I believe) that fills out there forms. I have spent lots of hours on the phone with Sage support while they fumble around trying to figure out if the number is correct. They then escalate it and I never get a concrete answer as to where the numbers are pulling from.

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  • 0 in reply to AHARRIS

    I have not. I have called both Aatrix support and Sage. Aatrix pushes it back to Sage, saying Sage runs a report in the background (the AUF files in the TaxFiling folder I believe) that fills out there forms. I have spent lots of hours on the phone with Sage support while they fumble around trying to figure out if the number is correct. They then escalate it and I never get a concrete answer as to where the numbers are pulling from.

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