After getting assurances from Sage implementation partner BAASS Business Solutions and reading compatibility guides at Sage website we upgraded from Sage 5.5 to Sage 300 ERP 2012 last summer. Since then all of our Accpac users who have standard user accounts on Windows 8.x have been intermittently getting "You do not have a license to use this product" when they start the program or while using it. We can only fix this error by deleting affected user profile on Windows 8. But after a few hours/days/weeks, the error message reoccurs. As deleting profiles also removes users Outlook, printer and other windows application settings, it creates a lot of IT work for our helpdesk team.
We spent months with Sage Technical support but they did not provide a solution. We cannot/do not want to make these users administrators as we are in compliance with principle of least privilege principle.
We do not know what triggers this error message and why it happens suddenly.None of the steps provided on Sage KB or internet applies to this case.
Please do not offer the solution like below because it does not work/apply to this case:
Any help will be greatly appreciated as long as it does not require to assign administrative privileges to regular users.
Many Thanks
