e-filing problem (demo mode error)

Client was running Version 2013 and everything worked fine at the end of 2014 for e-filing (payroll and accounts payable).

The 2014 upgrade was installed in February, and now e-filing says it's in demo mode.

The client is on an active service plan.

Any help is appreciated.

Do I need to reinstall the 2014 IRD?  Will this affect anything they've done since 12/31/2014?

Thanks