I had this problem and none of the posted fixes worked, we needed to use a different form code, or better yet -create a new form code. The underlying problem I had was the Crystal Report template was modified by the client and something was probably deleted from the template so the report would error out somehow behind the scenes while printing and then Sage not bring up the 'update registers' window. Once the different form code was selected and I tried printing to PDF (just to not waste paper) everything ran as it should.

Again, long term fix was to create a new form code from the payroll print screen and edit the template without deleting items - just suppressed what the client didn't need.

I had this problem and none of the posted fixes worked, we needed to use a different form code, or better yet -create a new form code. The underlying problem I had was the Crystal Report template was modified by the client and something was probably deleted from the template so the report would error out somehow behind the scenes while printing and then Sage not bring up the 'update registers' window. Once the different form code was selected and I tried printing to PDF (just to not waste paper) everything ran as it should.

Again, long term fix was to create a new form code from the payroll print screen and edit the template without deleting items - just suppressed what the client didn't need.