Trying to copy MAS90 v 4.3 to a new server

Sage 100 ERP

Sage 100 ERP
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Trying to copy MAS90 v 4.3 to a new server

  • Receiving the error File 'SY_User' not found.

  • Welcome to the Sage Community Tom. Couple of questions.

    1. What version of MAS is this?

    2. Are you following the instructions in the Knowledge Base on how to Copy MAS90/200?

    3. Are you working with your reseller on this?

    4. What are you doing when you receive this error message.

  • The version is 4.3

    I didn't know there were instructions

    don't have a reseller it was purchased years ago

    the File 'SY_User' not found error happens right away no splash screen or logon.

  • TITLE: How to move or copy Sage MAS 90 or 200 to a new location

    DETAILS:

    How to move or copy Sage MAS 90 or 200 to a new location

    Entry Type: Informational

    Product: Sage MAS 90 ERP, Sage MAS 200 ERP

    Application: Library Master / System Setup

    Version Reported: All

    Subject:

    How to move or copy Sage MAS 90 or 200 to a different server, hard drive, or directory.

    Possible Resolutions:

    Note: Use caution when copying the MAS 90 and 200 program files. Always make a backup first. If necessary, seek the assistance of a qualified Sage Software business partner.

    Note: If eBusiness Manager is used, also change the path to the application server in ..\Webeng\\Home\Lib\_web\Webhide.ini on the Web Engine server. For more information, see How to configure the eBusiness Manager Web Engine.

    Sage MAS 200 4.50 or higher:

    There are two ways you can move or copy your data for MAS90 on this category.

    • Approach 1: Use the similar steps as for Sage MAS90 or 200 4.40
    • Approach 2: Use the similar steps as for Sage MAS200 4.0 up to 4.30 except on Step # 2 At the new location, rename the ..Mas90\Uninstall Information and MAS90\Uninstall folder directory and the ..Mas90\home\lib\_appserv directory

    Sage MAS 90 4.50 or higher:

    There are two ways you can move or copy your data for MAS90 on this category.

    • Approach 1: Use the similar steps as for Sage MAS90 or 200 4.40
    • Approach 2: Use the similar steps as for Sage MAS90 4.0 up to 4.30 except on Step # 2 In the new location, using Windows Explorer, rename the ..\Uninstall Information\ folder and ..\Uninstall folder.

    Sage MAS 90 or 200 4.40:

    1. Install a brand new MAS90 or 200 to the new location
    2. In the new location login to MAS90/200 and use Parallel migration utility to migrate data from your source install. For more information on this utility please visit Sage Software Online and visit Important installation section under support options for Sage MAS90 or 200

    Sage MAS 90 4.0 up to 4.30 :

    1. Copy (do not move) the entire ..\Mas90\ directory to the new location. Moving the directory is not recommended. If there is an interruption during the move process, data can be damaged or lost.
    2. In the new location, using Windows Explorer, rename the ..\Uninstall Information\ folder.
    3. Reinstall System Setup and Library Master and the same original modules at the server so that a new installation is recorded by InstallShield. Note:If security was enabled during the original installation of Sage MAS 90, it must be enabled at the new server. Sage MAS 90 cannot be accessed if security is not enabled. Any third-party enhancements must be reinstalled as well.
    4. Create new mapping on workstations
    5. Re-run workstation setup at all workstations. Replace any shortcut icons that point to the original location. If the new server has the same name and path as the original server, workstation setup does not need to be re-run.
    6. Start Sage MAS 90 from the new location to verify that the program and the company data is still accessible and that no errors occur.
    7. **Version 4.30 when Paperless Office is used, addtional steps are required to move the PDF documents for use in MAS 90. See KO 497465.

    Notes:

    • To verify that Sage MAS 90 is running from the new location, from the File menu, select Run. Enter *INFOand verify the path.
    • After the copy of Sage MAS 90 is complete, the original ..\MAS90\ directory can be deleted.

    Sage MAS 200 4.0 up to 4.30: With Sage MAS 200 version 4.0, the Application Server Service registry keys may still point to original installation. If moving Sage MAS 200 4.xx to a new location on the same server then best practices may dictate that the Application Server Service first be removed (after first backing up any system or company data), and then uninstall and reinstall Sage MAS 200.

    1. Copy (do not move) the entire ..\Mas90\ directory to the new location. Moving the directory is not recommended. If there is an interruption in the move process, data can be is damaged or lost.
    2. At the new location, delete the ..Mas90\Uninstall Information directory and the ..Mas90\home\lib\_appservdirectory.
    3. Reinstall System Setup and Library Master and the same original modules at the server so that a new installation will be recorded by InstallShield. This also installs the Application Server components in the new location. Reenter registration information when prompted.
      1. If security was enabled during the original installation of Sage MAS 90, it must be enabled at the new server with the same administrator password.
      2. You will need to re-enter registration keys. You can obtain current keys by logging into Sage Software Online, then clicking Profile Management, Products, View Sage MAS90/200 Product Key, and Validate.
    4. In Application Server Configuration, assign an unused port to the server, and click Startor set up as a service.
      • If running as a service, do not run the service on the system account. Log in must be a minimum of Local Administrator, Domain User.
    5. Re-run workstation setup at all workstations, and replace any shortcut icons that point to the original location.
    6. Start Sage MAS 200 from the new location to verify that the program and the company data is accessible and that errors do not occur.
    7. After the copy has been verified as successful, the original ..\MAS90 directory can be archived or deleted if desired.

    Sage MAS 90 3.71 or earlier:

    1. Copy (do not move) the entire ..\Mas90\ directory to the new location. Moving the directory is not recommended. If there is an interruption in the move process, data can be is damaged or lost.
    2. Re-run workstation setup at all workstations. Replace any shortcut icons that point to the original location. If the new server has the same name and path as the original server, re-running workstation setup is not required.
    3. Start Sage MAS 90 from the new location to verify that the program and the company data is accessible and that no errors occur. Note: To verify that Sage MAS 90 is running from the new location, from the File menu, select Run. Enter *INFOand verify the path.
    4. After the copy has been verified as successful, the original ..\Mas90\ directory can be deleted if desired.

    Sage MAS 200 3.71 or earlier:

    1. Copy (do not move) the entire ..\Mas90\ directory to the new location. Note:Moving the directory is not recommended. If there is an interruption in the move process, data is lost or damaged.
    2. Reinstall System Setup at the server to install the HOST components.
    3. Rerun workstation setup at all workstations and replace any shortcut icons that point to the original location. Note:If the new server has the same name, TCP/IP Address, and path as the original server, rerunning workstation setup is not required.
    4. Start Sage MAS 90 from the new location to verify that the program and the company data is accessible and that no errors occur.
    5. After the copy has been verified as successful, the original ..\Mas90\ directory can be deleted if desired.
  • In addition to the above instructions.  After copying to the new location, try running workstation setup for a new workstation install, don't maintain an existing one, on the workstation.  For MAS90 not MAS200, that should get you in, however, a proper "move routine" needs be done for longterm use and to install service updates.  Let me know if its MAS200.

  • Since you are moving to a new server also, make sure file rights are setup correctly also in the windows folders.