Receiving the error File 'SY_User' not found.
Welcome to the Sage Community Tom. Couple of questions.
1. What version of MAS is this?
2. Are you following the instructions in the Knowledge Base on how to Copy MAS90/200?
3. Are you working with your reseller on this?
4. What are you doing when you receive this error message.
The version is 4.3
I didn't know there were instructions
don't have a reseller it was purchased years ago
the File 'SY_User' not found error happens right away no splash screen or logon.
TITLE: How to move or copy Sage MAS 90 or 200 to a new location
How to move or copy Sage MAS 90 or 200 to a new location
Entry Type: Informational
Product: Sage MAS 90 ERP, Sage MAS 200 ERP
Application: Library Master / System Setup
Version Reported: All
How to move or copy Sage MAS 90 or 200 to a different server, hard drive, or directory.
Note: Use caution when copying the MAS 90 and 200 program files. Always make a backup first. If necessary, seek the assistance of a qualified Sage Software business partner.
Note: If eBusiness Manager is used, also change the path to the application server in ..\Webeng\\Home\Lib\_web\Webhide.ini on the Web Engine server. For more information, see How to configure the eBusiness Manager Web Engine.
Sage MAS 200 4.50 or higher:
There are two ways you can move or copy your data for MAS90 on this category.
Sage MAS 90 4.50 or higher:
Sage MAS 90 or 200 4.40:
Sage MAS 90 4.0 up to 4.30 :
Notes:To verify that Sage MAS 90 is running from the new location, from the File menu, select Run. Enter *INFOand verify the path.After the copy of Sage MAS 90 is complete, the original ..\MAS90\ directory can be deleted.
Sage MAS 200 4.0 up to 4.30: With Sage MAS 200 version 4.0, the Application Server Service registry keys may still point to original installation. If moving Sage MAS 200 4.xx to a new location on the same server then best practices may dictate that the Application Server Service first be removed (after first backing up any system or company data), and then uninstall and reinstall Sage MAS 200.
Sage MAS 90 3.71 or earlier:
Sage MAS 200 3.71 or earlier:
In addition to the above instructions. After copying to the new location, try running workstation setup for a new workstation install, don't maintain an existing one, on the workstation. For MAS90 not MAS200, that should get you in, however, a proper "move routine" needs be done for longterm use and to install service updates. Let me know if its MAS200.
Since you are moving to a new server also, make sure file rights are setup correctly also in the windows folders.
© 2015, Sage Software, Inc. All Rights Reserved. Sage energizes the success of businesses and their communities around the world through the use of smart technology and the imagination of our people. Sage has reimagined business and brings energy, experience and technology to inspire our customers to fulfil their dreams. We work with a thriving community of entrepreneurs, business owners, tradespeople, accountants, partners and developers who drive the global economy. Sage is a FTSE 100 company with 14,000 employees in 24 countries. For more information, visit www.sage.com.
Community Terms of Service | Community Guidelines | Blog List | Community Help