I wouldn't think it would work without an email address put in under company maintenance.  but I would rule out the obvious, that there's a more specific setting for the paperless form in question.  For instance, you might be looking at Company: All Module: PO Documents: All and there may be a setting for Purchase Orders, or for that specific company that is trumping.  I use the flashlight to see existing setups under Paperless / Setup / Form Maintenance.

Hello,

Sage still sends the electronic PO, it just shows the wrong from email.

I looked at both ALL COMPANY and the specific company the user is experiencing the issue, still showed the correct default email address. Its only when we go to PO printing that it pulls up the incorrect from email address.

Do you use Exchange server?

I had something similar with sales order invoices (only) recently with a client.

Client was sending an e-mail to the client and a copy back to themselves.  The odd thing was that the copy coming back to themselves would have a different e-mail address than the e-mails sent to the client.   Neither of the e-mail addresses showing on the actual e-mail addresses were specified anywhere ins Sage 100!??

They were using an Exchange Server so my assumption is that some setting in the exchange server was doing.   Client's IT people finally figured it out and corrected it but unfortunately did not share with me what they did.

If I find out, I will let you know.

Hello Thomas,

Funny that you mentioned this, as the email address that Sage 100 is using as the from is from a newly created user. I am not sure if they are using Exchange but i will double check. Another funny thing is that the client IT swears the issue is within Sage 100 and not on their end. I am still looking into it. I will post an update if i find anything.

Yup.  That's exactly what my client said as well.   It's Sage 100's fault!

Below is what my client's IT people told me they did.  Oddly enough the fix was in active directory (which I assume must somehow link to the Exchange server?).  I'm not a real expert on Exchange server.

"the only thing I did was lookup in the administrators account in active directory what email addresses were aliases of [email protected] and [email protected] was listed as one.  I deleted it from the administrator account as an alias and moved it to the AR account as an alias and everything started working."

In the above,  MAS200 was a generic e-mail account.    [email protected] was an e-mail set up to be the return address for S/O invoices.

When the e-mails sent to their customers they were getting [email protected].  E-mails sent back to my client as copies ended up saying  postmaster or [email protected].

I can't say that I truly understand it,  but that's what worked for them.

Thank you for the information.

So i noticed the bug is that the wrong email address is getting populated when the user of that email address manually chagnes in when printing PO. When he manually changes the email address, it then sticks as the default.

There has to be a glitch somewhere because i noticed that the Electronic Delivery Button on the PO Print screen is available to click on even if Paperless is disabled for POs. I already tried re-installing the workstation however the issue persists. 
At this point i think i may just have to give sage a call.

Thank you for the information.

So i noticed the bug is that the wrong email address is getting populated when the user of that email address manually chagnes in when printing PO. When he manually changes the email address, it then sticks as the default.

There has to be a glitch somewhere because i noticed that the Electronic Delivery Button on the PO Print screen is available to click on even if Paperless is disabled for POs. I already tried re-installing the workstation however the issue persists. 
At this point i think i may just have to give sage a call.