Crystal Reports Designer button

The Crystal Reports designer button may not appear in Report manager if you only have Crystal 11.5 installed and never had Crystal 10 installed.  Sage has a file of registry entries you can install on your system to fix this.  Unfortunately, I do not believe they have made this knowledge public, or the file.  I had to start a case online with them to get it.

 

Dawn

  • Hi Dawn,

     

    I had this same problem several months ago after a 4.4 upgrade and started a case with Sage also. The solution they gave me was to install crystal version 10.

  • Well it turns out you do not have to install Crystal 10 after all; they have a temporary fix.

     

    Dawn

  • in reply to TomTarget

    Hey Tom,

    That link is dead, I don't suppose you still have that article/post/thread available?

    Thanks,

    Cullen

  • in reply to rclowe

    Cullen, I found an old thread which referred to old knowledgebase Resolution ID 453743 and a reference to a registry key that will not be present for a machine that has never had Crystal 10 installed.  By editing the registry and adding the key (HKEY_LOCAL_MACHINE reference only) and version information (for Crystal 10),  then it worked for Crystal 11.

    110-453743 - The Designer button is disabled in Report Manager or print menus

    Entry Type: Informational

    Product: Sage MAS 90 ERP, Sage MAS 200 ERP, Application: Library Master  

    Version Reported: 4.10 - 4.50

    Subject: The Designer button is disabled in Report Manager or print menus.

    Possible Resolutions:

    Enable the Allow Access to Crystal Designer option in Role Maintenance.

    1.Expand Modules, Library Master, and Main. Double-click Role Maintenance.

    2.Select the appropriate role.

    3.Click the Module Options tab, and select "Library Master".

    4.Select the Allow Access to Crystal Designer check box, and click the Accept button.

    Crystal Reports may not be installed.

    On Sage MAS 90 ERP 4.10 and higher, install Crystal Reports 10.

    On Sage MAS 90 ERP 4.40 and higher, install Crystal Reports VI.

    An older version of Crystal Reports may be installed. The SY_Report_UI.pvc program scans the string value at the following keys: (For  Crystal Report 10)

    HKEY_LOCAL_MACHINE\SOFTWARE\Crystal Decisions\10.0\Crystal Reports

    The Version record should display 10.0.0.53327.

    HKEY_CLASSES_ROOT\CrystalReports\shell\open\command  

    The (Default) string value should be:

    "C:\Program Files\Crystal Decisions\Crystal Reports 10\crw32.exe" /dde

    The SY_Report_UI.pvc program scans the string value at the following keys: (For  Crystal Report VI)

    HKEY_CLASSES_ROOT\CrystalReports\shell\open\command

    The (Default) string value should be:

     (on a 32 bit system)  "C:\Program Files\Business Objects\Crystal Reports 11.5\crw32.exe" /dde

     (on a 64 bit system) "C:\Program Files (x86)\Business Objects\Crystal Reports 11.5\crw32.exe" /dde