Sage100 2013 PU8 Packaging requirements breaks negative shipments

Posted By dlevasseur over 9 years ago

So for the life of our time with SageERP we have been using negative sales orders to create RMAs to the customer. The negative SO would be "shipped" which would then generate the credit to the customer and bring inventory back into stock.

As of PU8 the package quantity needs to match the shipping quantity and will not accept a negative amount in the package. This basically renders our current RMA system useless.

Any suggestions on getting around the package requirement or a different way to do an RMA without the module?

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0 BigLouie over 9 years ago

Is getting the RMA module out of the question?
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0 dlevasseur over 9 years ago in reply to BigLouie

It's not "Out of the question" but it is kind of a bummer that we are basically being forced into it. We rarely do RMAs.

There's no way around this?
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0 BigLouie over 9 years ago in reply to dlevasseur

Are you doing this through Shipping Data Entry? If so have you tried to do this through Invoice Data Entry instead.
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0 dlevasseur over 9 years ago in reply to BigLouie

Invoice data entry would not return parts to the system though. Unless I have to change something in setup.
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0 Kevin M over 9 years ago in reply to dlevasseur

An IM Receipt might be an option to get the quantities returned.
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0 Natasha Chang over 9 years ago in reply to Kevin M

This issue has been fix and a tip was posted - 2013 PU8 (SO5002T), 2014 PU4 (SO5003T).

SAGE 100 ERP 2013 PROGRAM FIX

Product Affected: Sales Order 5.00.8.0 for SAGE 100 ERP Program Fix Number: SO5002-T Date: January 9, 2015

SYMPTOM

Quantity Packed Does Not Equal Quantity Shipped” warning appears when Quantity is negative or has more than 2 decimal places in S/O shipping entry.

RESOLUTION

Program Fix SO5002T.exe will correct the problem.

Contents Version SO_InvoiceDetail_bus.pvc 1824 SO_Shipping_bus.pvc 1824 SO_PackageTrackingByItem_svc.pvc 1825

This Program Fix can be downloaded from our web site (http://na.sage.com/log-on/) after registering for and logging into the Sage Customer or Partner Portal.
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0 Natasha Chang over 9 years ago in reply to Kevin M

This issue has been fix and a tip was posted - 2013 PU8 (SO5002T), 2014 PU4 (SO5003T).

SAGE 100 ERP 2013 PROGRAM FIX

Product Affected: Sales Order 5.00.8.0 for SAGE 100 ERP Program Fix Number: SO5002-T Date: January 9, 2015

SYMPTOM

Quantity Packed Does Not Equal Quantity Shipped” warning appears when Quantity is negative or has more than 2 decimal places in S/O shipping entry.

RESOLUTION

Program Fix SO5002T.exe will correct the problem.

Contents Version SO_InvoiceDetail_bus.pvc 1824 SO_Shipping_bus.pvc 1824 SO_PackageTrackingByItem_svc.pvc 1825

This Program Fix can be downloaded from our web site (http://na.sage.com/log-on/) after registering for and logging into the Sage Customer or Partner Portal.
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