• When error printing invoice, duplicate sales transactions and missing a/r entry.

    We periodically have errors when printing invoices using BV 2019. When this happens, we have to reprint the invoice to get a paper copy for the customer. After the error, the system will typically have a sales transaction and relieve inventory, but…
  • Can I make changes to a customer's invoice in A/R (comments not amounts) without making a credit invoice - in Business Vision?

    Can I make changes to a customer's invoice (not amounts or quantities but add/chg a comment) without doing a credit & re-entering the invoice? Had a client, I needed to add comments twice, now this clients inquiry tab has 3 invoices & 2 credits - hard…
  • Purchase orders

    On occasion I need to enter POs with a lot price. So many items on the PO, all with valid part numbers and various quantities, BUT with a zero dollar amount for each, with a final "lot" part number for the total amount of the purchase. Once the PO is…
  • Payroll- Discrepancy between T4 summary and Rec general totals

    There is a difference between the T4 summary amounts and the payroll journal/ rec gen totals. Also between the wages G/L account and the pay journal gross total. Already did payroll year end. One employee elected to pay extra each pay to inc tax. Totalling…
  • 2020 payroll updates

    Will Sage be providing 2020 payroll updates for BusinessVision 2017?
  • Year end

    I started up a new division of the company but I show it as a separate company. The new division won't let me access the Year End. I am the only user on both and have checked the user profiles. Both are the same with all access. Why would the year end…
  • Reversing a product for rework

    Scenario: We have received 110 pcs in, but we need to re-work 10 pcs. Suggestions: 1. We reverse that product on the purchase order 2. We take them out of inventory without using a purchase order by doing an inventory adjustment. We need suggestions…
  • Not able to enter $100,000.00 in the timecard deductions

    I need to enter $100,000.00 as a deduction on a timecard but I am unable to enter over $99,999.99. Any ideas how to enter a large value in the deductions part?
  • Notice: Phone and Chat Temporarily Closed 10/16/19

    Please note, the Sage support phone and chat resources will be temporarily closed on Wednesday, October 16 th from approximately 12:30 pm to 2:30 pm PT for a company-wide meeting. But help is still available! If you need assistance during that time…
  • Order Details Screen. Overall margin

    FormerMember
    FormerMember
    Is there a way that I can see overall margin of the order on the order detail screen. Currently I see the margin of each item on the order. But I would like to see the overall margin of the order. thank you Roger
  • CURRENCY REVALUATION

    I will update my USD - CAD rate on august 1st. if i print my August financials on September 10th when should i perform the currency revaluation and revaluation roll up? regards, Jimmy M
  • CURRENCY RATE

    I am new to BV and I have a question. what is the impact when changing a currency rate in BV? Does it create a gain or loss on currency? Does it re-evaluate the AR and AP sub ledgers? Regards, Jimmy M
  • EFT for Payables

    I'm looking for current info on paying vendors through EFT in Business Vision. Ideally I'd like to have functionality that would allow me to designate a vendor as EFT (similar to "Print Check s") and have a utility similar to batch payables that would…
  • I need help

    SO we have an inventory part # set up for our labour - it is NON Physical - I need to know how to set up a proper sales department for when we invoice customers for labour - I need the standard cost for the labour to come off the price we are charging…
  • Calculating 25% tariff on line items without manually doing it

    We need to add 25% tariff on certain line items. How can we do that with having to manually calculate it? Any help is greatly appreciated.
  • Payroll processing error message

    Can someone help me figure out why the attached error below happens please.
  • Is it still not possible to un-issue a PO that is partially received?

    I need to change some part numbers in my PO but I already received some of the order. Is this possible? If not how can I correct this?
  • Adjust vacation pay added to x-other pay

    I need to show Stat pay as a separate line on the payroll. Currently, If I use x-other it doesn't add their vacation pay, which we pay out with each paycheque. How do I adjust/amend the x-other category to include vacation pay? Also, Can I change the…
  • Direct Deposit Batch Payroll

    Switching to Direct Deposit. I understand I need to use batch payroll for direct deposit. I have weekly hourly employees and bi-weekly and monthly salaried employees. The b-weekly salaried employess are split where some are paid one week and the others…
  • Random Cash Rounding Error

    Hi! On a regular day on a regular transaction we received a random Gain/Loss on Cash Rounding Credit of 68 billion. No idea how this happened and there's no debit to even it out. We're not able to reverse the transaction, the button just greys out.…
  • Bank Reconciliation

    We had an outstanding cheque that became 1 year old in June. The cheque still appeared on the outstanding cheque list for June. When preforming the bank rec for July, the cheque no longer appears for clearing purposes and it has not cleared the bank…
  • Returning Customer Goods - Partial Returns and other questions

    As advised by the following Sage City Blog Post (Thanks by the way) re: https://sagecity.na.sage.com/ca/sage_businessvision/b/sage_businessvision_blog/posts/tips-and-tricks-returning-customer-goods , we tend to do negative cmtd qty returns for our returns…
  • PO Help

    I accidentally hit receive all and saved my PO but one of the items has not actually been received. Is there a way to correct this?
  • Year end close - File Access Error

    I'm having a really hard time performing a year end close. I keep getting an 'End of file reached' error message on notes.btr. I've done a reorganization of the files and it doesn't fix. Can't find anything in the knowledge base either. Has anyone encountered…
  • Negative committed quantities and Back order quantities.

    HI Everyone , We are trying to control inventory . But experiencing some issues with committed and back order quantities. Whenever quantities are built in BV based on production reports and are able to invoice , some committed and back order quantities…