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Aylmer Glass

1st credit card rec

Posted By

I am still waiting for an answer to my question 10 days ago.

I started my 1st credit card rec. I entered all transactions from the statement and checked them off. Opening balance and ending balance from the statement. (GOOD)

I am good with all postings. the totals are 0, however when I go to process, I have a discrepancy of quite a bit of money.

How did this happen.

I can't track it or find it anywhere. 

Sage will not let me process this rec until I deal with the discrepancy.

HOW DO I FIND IT AND FIX THIS please

Parents
  • 0

    Hi  ,

    Thank you so much for your patience and for bringing this to our attention. I understand how important it is to get your first credit card reconciliation right and how puzzling this discrepancy must be for you. I also see your comments on this other thread where you mentioned that Sage will not let you process the reconciliation until the discrepancy is dealt with, it's crucial to address any potential data integrity issues or incorrect transactions entries as suggested.

    I've asked our support team to reach out to you directly to provide the specialized assistance needed to resolve this issue. 

    Please keep an eye out for their contact, and don't hesitate to let us know if there's anything more we can do to support you in the meantime. Looking forward to seeing this resolved for you soon!

    Warm Regards,
    Erzsi

Reply
  • 0

    Hi  ,

    Thank you so much for your patience and for bringing this to our attention. I understand how important it is to get your first credit card reconciliation right and how puzzling this discrepancy must be for you. I also see your comments on this other thread where you mentioned that Sage will not let you process the reconciliation until the discrepancy is dealt with, it's crucial to address any potential data integrity issues or incorrect transactions entries as suggested.

    I've asked our support team to reach out to you directly to provide the specialized assistance needed to resolve this issue. 

    Please keep an eye out for their contact, and don't hesitate to let us know if there's anything more we can do to support you in the meantime. Looking forward to seeing this resolved for you soon!

    Warm Regards,
    Erzsi

Children
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