Denise:

To match transactions using the download banking transactions, you must understand a single bank deposit with several clients deposits will not match. The only way is to match everything you can, then close the matching window and go directly to the bank reconciliation screen and manually check off those deposits which correspond to the actual deposit(s).

Not sure if this would help you at all, but I have found that if I input all of the deposits from the payment service like "Global payments" in one general journal post for the entire month, if I make sure that after each line item that credits revenue I then debit the bank that matching amount on the next line, the matching transactions module will capture these as separate transactions and match them properly. Now that I think of it, this is the opposite issue than what you are having and I have not found a work around for that other than remembering or writing myself a note to make sure that I realize that one transaction is actually transaction A,B & C in Sage.

This is an issue that I wish they would make an option for, so that we could move along more smoothly.

Not sure if this would help you at all, but I have found that if I input all of the deposits from the payment service like "Global payments" in one general journal post for the entire month, if I make sure that after each line item that credits revenue I then debit the bank that matching amount on the next line, the matching transactions module will capture these as separate transactions and match them properly. Now that I think of it, this is the opposite issue than what you are having and I have not found a work around for that other than remembering or writing myself a note to make sure that I realize that one transaction is actually transaction A,B & C in Sage.

This is an issue that I wish they would make an option for, so that we could move along more smoothly.