Sage 50 Canada

Hi Everyone, We have a new employee and her Sage keeps opening windows up on her second screen and not on the larger screen she is working on. She keeps having to drag the window over because she is working on a small laptop and cannot read anything…

Frustrated - to say the least. Had to buy new computer and trying to load sage 50 on it. My account on the Sage customer portal is all wrong(wrong company, name etc - everything but email and password). It wont let me do anything from there. Been…

I was recently added as a user on Sage 50 premium CA and we have discovered that anything I post/enter is not updating/transferring to the other users and vice versa. We have installed the new update and refreshed multiple times, but nothing seems to…

Hi all, With no response from Sage education, I thought I would ask here. Does anyone know why I am unable to write cheques or adjust cheques in my version? I can use the payroll run journal without any issue, but all other options are greyed out…

None of us can log on and it's the exact same thing that happened to us last Friday. Also, change your recording. I keep calling you and you won't connect me to anyone and you say to call back during normal business hours which I call well within…

Hello All, We have have been trying to update our credit card with Sage for over a week now! This has been the most frustrating process; waiting on the line for hours only to be put back on hold again and then having our call dropped TWICE, logging…

Hello, since updating Sage 50 about a month ago I am unable to back up either of my companies. When I switch to single user mode and start the backup all it does is sits there for a minute and then disappears and closes Sage! I have tried backing up to…

Hi there, When reconciling my credit card statement, I have a negative unresolved amount that was a YE adjustment from my accountants the previous fiscal year. Is the unresolved to show zero before I post or do I have to resolve this prior to posting…

Hello! First timer... My HST is not showing in "Purchase Transaction Detail" so not showing up in HST remittance report. It shows on the purchase invoice but not when I look up the purchase transaction detail report therefore not showing when I…

I created a deposit slip which included a customer payment. Afterwards I needed to remove the customer payment and not thinking that it was part of a deposit, I reversed the payment. Now I have an amount showing in my bank reconciliation that I don't…

Last year I created 500+ new items and prices in spreadsheets and imported them with no problems. I want to do the same thing again, but with version 2020.2 the Import Records option only has "Updated price lists" and "Updated account budgets". It appears…

Trying to download transactions (invoices) from Sage Accounting to Sage 50c desktop and getting a red X with nothing in the downloading summary Getting different answers every time I contact support Is this feature not available anymore?

Hello everyone. I am stumped. I have taken over the books for a client and there is 90.88 in the US account which balances with the bank statement, however it shows -646.39 Canadian on the balance sheet. Can someone help guide me with the general journal…

Hello need some help please! I accidently paid a vendor bill twice and im trying to do month end on my books but i need to add the credit so it shows on my bank statement. Not sure how to get that credit to show up. Thanks

Anyone know how to download Version 2020.1? I would be putting it on a clean computer, so I can manipulate a file prior to the upgrade to 2020.2

As an accountant I use the accountant’s version of Sage 50 Canadian. A client is interested in having access to their sage file and we DO NOT want to use sage cloud. For this client we use sage 50 premium addition. The client plans to buy Sage 50 premium…

I went into Sage 50 to download transactions from Sage Business Cloud Accounting but it quit working. Why? It worked fine a month ago.

I'm still fairly new to Sage. I reset bank recs to the start of the fiscal year because I just kept going further down the rabbit hole. After entering the statement dates, opening and closing balances for the first month of the new year, it dawned on…

Hello, I'm wonder what is the best way to handle the CERB benefit for a sole-proprietor who is required to be closed? This considering that the Benefit is not ‘sales’ related. I assume that at the end of the year the owner will receive a tax remittance…

I created our registered charity in SAGE but I skipped the step to import or use the default chart of accounts when using the Wizard. Now it appears that I have to create every account individually or create a new company to be able to use the Wizard…

Having a problem for the last few months. We go to generate a report and once its up, we push the Open in Excel button, it opens and we can view the exported report. The issue is once excel is closed, it doesn't close the excel process in task manager…

Is anyone using AutoEntry and willing to share their experience? We are currently in the trial basis and seeing if this will be beneficial or not. Looking for any feedback on the functionality (good, bad and the ugly), support, cost, etc. Also, I am…

Hello all. I’m new here, so I hope my question hasn’t been asked too many times. I have a small online shop, whose profits i will share with a local charity. Before I can calculate my profits, I deduct a handling fee which I’m trying to account for…

I use Ceridian as our payroll provider and am wondering what is the best way to enter employer and employee deductions in sage when entering in the payment to the payroll provider?

I have incorporated my sole prop. company. I have started a new company under the new name. Is there a way to transfer my 120 customers over from my previous company without having to manually enter them all in?